At VixelStudio, we are dedicated to providing top-quality digital marketing services including SEO, Google Ads management, and website design. We understand that our clients’ needs can change, leading to either a need for cancellation or a request for a refund. Below are our comprehensive policies regarding refunds and cancellations.
Satisfaction Guarantee: We offer a 60-day satisfaction guarantee for our SEO and Google Ads management services. If you are not satisfied within the first 60 days of service, you are entitled to a full refund of all fees paid, excluding any third-party expenses not directly payable to us.
Refund Eligibility: You can request a full refund within the 60-day period from the initial payment date. To initiate a refund, submit your request in writing. Upon approval, we will terminate the SEO services and cease all ongoing campaigns.
Refund Eligibility: Similar to SEO services, if our Google Ads management does not meet your expectations within the first 60 days, you may request a full refund of the management fees paid.
If VixelStudio terminates the agreement, we are committed to completing all tasks and deliverables for which payment has been received up to the date of termination unless an alternate arrangement is agreed upon in writing.
If VixelStudio terminates the agreement, we are committed to completing all tasks and deliverables for which payment has been received up to the date of termination unless an alternate arrangement is agreed upon in writing.